Frequently Asked Questions

1. Product and Ingredient Questions 

  • Question: How can I access your products' ingredient list?
    • Answer: The complete ingredient list for all our products is transparently provided on the packaging and in the "Ingredients" tab on the product pages of our website, in accordance with INCI (International Nomenclature of Cosmetic Ingredients) standards. 
  • Question: Which skin types are your products suitable for?
    • Answer: Our product range is specially formulated for dry, oily, combination, sensitive, and acne-prone skin. 
  • Question: Can I use your products during pregnancy and breastfeeding?
    • Answer: Although the vast majority of our products consist of safe ingredients, the use of Retinol, Salicylic Acid (in high concentrations), and certain essential oils may be restricted during pregnancy. We recommend consulting your doctor about the ingredient list of any product you wish to use during this period.
2. Ethics and Certification Questions
  • Question: Are your products tested on animals? (Cruelty-Free)
    • Answer: No, none of our products or the raw materials we use are tested on animals. 
  • Question: Are your products vegan?
    • Answer: 90% of our products are formulated entirely with vegan ingredients (they contain no beeswax or dairy derivatives). The pages and packaging of our vegan products feature the [Vegan Society] logo. 
  • Question: Have your products been dermatologically tested?
    • Answer: Yes, all our products have been approved after undergoing microbiological, stability, and dermatological testing in independent laboratories. 


3. Usage and Routine Questions

 

  • Question: What is the expiration date of the products?
    • Answer: Our products have a shelf life of 24 months when unopened. The period of use after opening is indicated by the "open jar" symbol on the packaging (e.g., 6M, 12M). (E.g.: 12M = Must be used within 12 months after opening.)
  • Question: My skin tingled slightly and became red after applying the product. Is this normal?
    • Answer: A slight tingling sensation is normal during the first few uses, especially with products containing glycolic acid, retinol, or pure vitamin C. However, if severe redness, burning, or a rash occurs, stop using the product, wash your skin with plenty of water, and consult a dermatologist if necessary. 

4. Order, Shipping, and Return Questions 
Due to the hygienic nature of cosmetic products, the return policy in this sector is very strict.
  • Question: Can I return the cosmetic product I purchased?
    • Answer: In accordance with consumer protection laws and hygiene regulations, returns of cosmetic products whose protective seal, packaging, or cellophane has been opened, or that have been tried or used cannot be accepted. Products whose packaging has not been opened at all and that are undamaged can be returned free of charge within 14 days.
  • Question: What should I do about products that were damaged or leaked during shipping?
    • Answer: We apologize for the inconvenience you experienced. Please take a photo of the damaged product and send it along with your order number to [support@audreyskinlab.com]. Our team will promptly send you a replacement product.